12-Month Limited Warranty

Clarova products are covered by a 12-month limited warranty beginning on the date of delivery.

What This Warranty Covers

This warranty covers manufacturing or functional defects that occur during normal intended use and affect any of the following:

• LED face mask
• LED neck panel
• LED or electronic functionality
• Remote controller

What This Warranty Does Not Cover

This warranty does not cover:

• Misuse or use outside the product’s intended purpose
• Accidental damage
• Liquid or water damage
• Improper care, storage or charging
• Unauthorized modification or repair
• Normal wear and tear
• Cosmetic damage that does not affect the product’s functionality
• Loss or theft

How to Submit a Warranty Claim

To submit a warranty claim, email support@clarova.com within the warranty period and provide:

• Your order number
• A description of the issue
• Photos or video showing the issue, where applicable

Please do not return the product before receiving instructions from Clarova.

Approved Warranty Claims

After reviewing an approved warranty claim, Clarova will determine the appropriate remedy. Depending on the circumstances, the remedy may include:

• Repair
• Replacement
• Refund, where appropriate

Clarova will cover applicable shipping costs associated with an approved warranty claim.

Returns and Arrival Issues

This warranty is separate from Clarova’s Refund & Returns Policy. If your order arrives damaged, defective or incorrect, please contact support@clarova.com within seven days of delivery.

For change-of-mind returns and products that arrive damaged, defective or incorrect, please review the Refund & Returns Policy.

Contact Us

For warranty questions or assistance with a claim, contact:

Clarova Customer Support
support@clarova.com