Refund policy

Return Window
Unopened items may be returned within 30 days of delivery. To qualify for a change-of-mind return, the product must remain in its original, unopened, and sealed packaging.

Opened or Used Devices
For hygiene and safety reasons, Clarova cannot accept change-of-mind returns for devices that have been opened or used.

Damaged, Defective, or Incorrect on Arrival
If your device arrives defective, damaged, or incorrect, contact support@clarova.com within 7 days of delivery with your order number and photos of the issue. Clarova will arrange an appropriate resolution, which may include a replacement or refund, at no cost to you, including return shipping where applicable.

Warranty Distinction
Issues that arise after the product has been opened and used may fall under Clarova’s 12-month limited warranty, subject to the Warranty Policy.

Return Shipping, Inspection & Refunds

• Change-of-mind return shipping: customers are responsible for return shipping on eligible unopened/sealed returns.

• How to start a return: email support@clarova.com with your order number and reason for the return. Clarova will confirm eligibility and provide return instructions before the item is sent back.

• Refund processing: refunds are issued after the returned product has been received and inspected. Approved refunds are processed to the original payment method within 5–10 business days.

• Bank/payment-provider timing: after Clarova issues an approved refund, additional processing time may be required by the customer’s bank or payment provider before the funds appear in the account.

• Return eligibility requires the original unopened/sealed product and proof of purchase or order number. Opened or used devices are not eligible for change-of-mind returns.